Refund policy

Warranty Policy

We take great pride in the quality and craftsmanship of our paddles. We stand behind our work. This warranty is our promise to you — that your paddle will perform as it should when cared for properly.

Warranty Coverage

All paddles come with a one-year limited warranty from the original date of purchase.

This warranty covers manufacturing defects only — such as structural or material flaws that affect the paddle’s performance.

If a defect is confirmed, we’ll replace the paddle at no charge, including shipping.

What’s Not Covered

Our warranty does not cover:

• Normal wear and tear
• Damage from impact, misuse, or abuse
• Damage caused by exposure to heat, sun, or saltwater neglect
• Cosmetic issues that don’t affect performance (such as minor scuffs or scratches)
• Paddles purchased secondhand or from unauthorized sellers

This warranty applies only to the original owner and is non-transferable.

What You’ll Need

To start a warranty claim, please provide:

• Proof of purchase (receipt or order confirmation)
• Clear photos of the paddle and the issue
• A detailed description of what occurred and how the damage was discovered

How to Make a Claim

Please contact the place of purchase to begin your warranty claim.

•  If you bought directly from us, contact us via Palafamala@gmail.com
•  If you purchased through a local dealer, please contact them first — they’ll help coordinate the process with us.

Shipping Costs

If your claim is approved and the issue is verified as a manufacturing defect, we’ll cover all shipping costs for the replacement paddle.

If the issue is found not to be a defect, return shipping may be the customer’s responsibility.

Resolution

If your paddle qualifies under warranty, we’ll replace it with a new or equivalent model.

Warranty replacements do not extend or restart the original one-year warranty period.

Questions

If you’re unsure whether your paddle qualifies for warranty coverage, feel free to reach out.

We’re always happy to help answer questions and make sure you’re back on the water as soon as possible.

Contact us anytime at Palafamala@gmail.com